Hard | Soft Skills – What will help your success?

By The Working Mom (MH)

In the professional world there are hard skills and soft skills. Hard skills are often teachable skills or skill sets that are learned, these will generally be listed on job postings as requirements. Soft skills are skills that encompass interpersonal and/or introspective qualities aka “people skills” or “interpersonal skills. These are harder to learn or…

Positive Phrases for Customer Service Success

By The Working Mom (MH)

If you have ever found yourself in a tough situation where you didn’t know what to say, or maybe you said the wrong thing, then you know how embarrassing it can be! Sometimes working customer service is wonderful and extremely rewarding but there are definitely difficult times as well. You can find yourself in a…