Welcome to Work at-Home Workforce! We are a virtual recruiting agency that hires remote work at home customer service positions. All of our agents are considered independent contractors and not employees. However, that does come with some pretty cool benefits such as: choosing what client you work for, choosing what time you can attend certification training & creating your schedule each week, just to name a few.
In order to be successful with our platforms ther
e are a couple things you will need:
Link to Partner’s Equipment Policies
We will always recommend a computer on Windows 10 software, that is not Mac. However, if you do choose to make your MacOS compatible here are the requirements:
Have a quiet working space with a comfortable ergonomic chair & a USB headset.
If you find yourself needing any of this equipment, we highly suggest purchasing from Work at-Home Equipment Solutions. They are legit the one stop shop for everything you need to work from home, the best part is that they have a section specifically for Arise Certified Computers you can shop all of those here! Their equipment is business grade and proven to be more efficient when working from home as a customer service agent. They know their market and can help you find the perfect set up for your needs.
A few popular Opportunities:
- Travel Sales & Customer Service Inbound Calls: earn $10-$13/hr
– Assist members in placing their wait-list requests if a resort is unavailable.
– Offer members alternative vacation options if their first choice is unavailable.
– Sell membership packages by advising members of the features and benefits of the different membership levels.
– Solve member concerns for first call resolution, ultimately avoiding escalation.
- Cable Inbound, Sales & Billing Customer Service Calls: starting at $15/hr
– Assist callers with customer billing inquiries.
– Build trust and rapport with the customer through clear, respectful interaction.
– Help resolve customer problems using tools & troubleshooting guides on the first attempt
– Determine business offerings that the customer does not currently have & have a value based conversation bridging into a sales offer to upgrade and add on to their service
- Roadside Assistance Customer Service: starting at $12/hr
– 24/7 service of inbound calls for roadside assistance and other service requests from customers and/or account representatives for assistance.
– Place outbound calls to list of client’s service providers to secure appropriate towing assistance to resolve their needs
– Probe to identify the need of the customer based on vehicle inoperable situation
– Identify the customer’s location using Google Maps and other client tools.
- Cruise Line Inbound Customer Service Sales: starting at $10/hr +incentives
– Inbound calls for assistance with bookings, assisting with cruise specific questions, quotes and more.
– Maintain top sales performance by showcasing expert sales techniques and overcoming customer objections.
– Transferring inbound/outbound calls to other client-designated internal support departments or account representatives.
– Possible outbound calls to designated internal support departments for status and clarification purposes
When logged into the portal and searching for the right client for you, if you find one that you think could be the one I always recommend to express interest and begin any prerequisites (i.e voice demo, background check, pc scan, etc). If not, that opportunity may not be available anymore due to a full class already.
Work at-Home Workforce is here for all of our Agents and do our best to provide quality support through each stage in their work at-home life. If you aren’t currently working with us you can apply here: https://www.workathomeworkforce.com/register-today/ We are excited to speak with you!